FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship across the United Kingdom. If you’re interested in international shipping, please contact us before placing your order.

2. How long does delivery take?

Orders are typically processed within 1–2 business days, and delivery takes 3–4 business days after dispatch.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all UK orders.

4. How can I track my order?

Once your order has been dispatched, you will receive an email with tracking details. You can use that information to track your parcel on the courier’s website.

5. What is your return policy?

You can return items within 30 days of delivery.

  • Free return shipping

  • No restocking fees

  • Final sale items are not eligible for return

Visit our Return & Refund Policy page for full details.

6. How do I initiate a return?

Contact us at Contact@Feelsmile.com or through our Contact Us page with your order number and reason for return. We’ll guide you through the process and send a prepaid return label.

7. What should I do if I receive a damaged or incorrect item?

We’re sorry for the inconvenience. Please email us at Contact@Feelsmile.com with your order number and a photo of the issue. We’ll resolve it promptly.

8. Can I cancel or change my order after placing it?

If your order hasn’t been processed yet, we may be able to cancel or modify it. Contact us as soon as possible at +44 1923 772807 or via email.

9. Are my payment details secure?

Yes. All transactions are processed securely through trusted third-party payment providers. We do not store your full payment information.

10. How can I contact you?

You can reach us by: