FAQs

Frequently Asked Questions (FAQs)

1. How long does it take to process my order?

Orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation email.

2. How long does delivery take?

Estimated delivery time within the United Kingdom is 3–4 business days after your order has been dispatched.

Please note that delivery times may vary due to courier delays or other unforeseen circumstances.

3. How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking information (where available).

If you have not received your tracking details, please contact our customer support team.

4. What is your return policy?

We offer a 30-day return policy from the date you receive your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • It must be returned in its original packaging.
  • Proof of purchase is required.

5. Do you charge return shipping fees?

No. We provide free return shipping on all eligible returns within the United Kingdom.

6. Are there any restocking fees?

No. We do not charge any restocking fees for eligible returned items.

7. Are any items non-returnable?

Yes. Final sale items and products specifically marked as non-returnable cannot be returned.

8. When will I receive my refund?

Once we receive and inspect your returned item, approved refunds are processed to your original payment method.

Most refunds appear within 5–10 business days, depending on your payment provider.

9. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item

We will arrange a replacement or refund as quickly as possible.

10. Can I cancel or change my order?

If your order has not yet been processed, we may be able to modify or cancel it.

Please contact us immediately after placing your order.

11. What payment methods do you accept?

We accept major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal (where available)

Available payment methods may vary depending on your location.

12. How can I contact Racelize?

Email: Contact@racelize.com

Phone: +44 7741 0277

Address:
Racelize
626A Kingsbury Road
London, NW9 9HN
United Kingdom

Contact Page:
https://racelize.shop/pages/contact

13. What are your customer support hours?

Our customer support team is available:

Monday – Friday: 9:00 AM – 6:00 PM (UK Time)

We aim to respond to all enquiries within 24 hours on business days.