Refund policy

At Racelize, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (such as your order confirmation or receipt) is required.

Free Return Shipping

We offer free return shipping on all eligible returns within the United Kingdom.

There are no restocking fees, so you will not be charged for returning eligible items.

Non-Returnable Items

The following items cannot be returned:

Final sale items
Products specifically marked as non-returnable

How to Start a Return

To request a return, please contact our customer support team using one of the following methods:

Email: Contact@racelize.com
Phone: +44 7741 0277
Contact Page: https://racelize.shop/pages/contact

Once your return request is approved, we will provide detailed return instructions.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

Exchanges

If you would like a different item, we recommend returning your original purchase for a refund and placing a new order.

Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including your rights under the Consumer Rights Act 2015.

Contact Information

Racelize
626A Kingsbury Road
London, NW9 9HN
United Kingdom