Shipping policy

Thank you for shopping with Racelize. We are committed to delivering your order quickly and efficiently throughout the United Kingdom.

Order Processing

  • Handling Time: 1–2 business days
  • Orders are processed Monday to Friday, excluding public holidays.
  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

Delivery Time

  • Estimated Delivery Time: 3–4 business days

Delivery times are estimates and may occasionally vary due to courier delays, severe weather, public holidays, or other circumstances beyond our control.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom unless otherwise stated during checkout.

Order Tracking

After your order has been dispatched, you will receive a confirmation email containing your tracking information (where available), allowing you to monitor your shipment.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Racelize cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of receiving your package.

To help us resolve the issue promptly, please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged item and packaging

Depending on the circumstances, we will arrange a replacement or issue a refund.

Returns

We offer:

  • 30-day return window
  • Free return shipping
  • No restocking fees

For complete details, please refer to our Return & Refund Policy.

Contact Information

Racelize
626A Kingsbury Road
London, NW9 9HN
United Kingdom

Email: Contact@racelize.com
Phone: +44 7741 0277
Contact Page: https://racelize.shop/pages/contact